Micheal J..has been very informative
Micheal J..has been very informative and professional.
Royal Air customer service is great. Its great when the owner ensure each customer receives the attention needed to resolve their issue.
Our AC was having issues
Our AC was having issues and Royal Air sent their tech, Paul out. He was able to troubleshoot our issue of the AC not turning on even though the thermostat was on cooling mode, no air was blowing out of the vents.
Paul is the best tech that we’ve dealt with and any time we will need our AC serviced, he’ll be the technician we’ll ask for.
He really knows his stuff and he’s very thorough. He went above the call of duty. He took his time to explain what was wrong and explained what basic maintenance we can do ourselves to ensure the unit continues to run smoothly.
Paul provided excellent customer service.
On time, professional, quick
On time, professional, quick to repair … all excellent! The technician, Juan B., was wonderful and he had the issue solved in no time. Thank you so much Royal Air and Juan.
I used Royal Air because
I used Royal Air because they are contracted by my home warranty company. My blower fan was replaced in no time and Paul and Aaron are so professional and pleasant! Everything was explained to me about the problem and then the installation of the new equipment and Paul checked my levels in both my units. Great doing business with these guys! Will use again even if I don’t have the home warranty!
Very happy with Royal Air.
Very happy with Royal Air. I had the misfortune of three completely different aspects of my system malfunction within a week. Each time, the technicians were able to quickly diagnose the problem and made it their mission to repair the problems effectively and efficiently. Brandon, one of the senior technicians, was especially courteous, knowledgeable, and professional. He made room in his busy schedule to make sure we had our problems resolved as soon as possible. It meant so much my wife and I to be able to get back to normal comfortable living in our house. Vincent, another technician, was very friendly. Thank you, Royal Air.
Awesome service and great prices.
Awesome service and great prices. Honest!!!
Oh buddy! What a morning!
Oh buddy! What a morning! After catching another person sabotaging our unit, we were forced to call anoter company. That’s when Gabe Ponce, with Royal Air, came to the rescue! Not only did have show me everything he did in front of me, but he explained it in language I could understand. He filled the freon and optimized our unit. Now the a/c blows ice cold and the efficiency has gone through the roof. I anticipate seeing substail savings on the energy bill! Thank you Gabe and Royal Air Houston!! 10 out of 10 stars all the way and they have a spot on the fridge now!!
I am very impressed with
I am very impressed with Royal Air and specifically Mike Garza and Ed. Mike called me in advance and alerted me to his arrival time. He and Ed were on time and very professional. They performed the maintenance on both units, completely answered my questions, made some recommendations for additional safety and life of the system, and provided me with a clear summary of the work they performed. I will gladly use Royal A/C again and will request Mike and Ed for any additional work I need.
David Soloya was the technician
David Soloya was the technician that to my home to fix my AC. David was very knowledgeable of the issue that was occurring with my system. He fixed the problem quickly. If you need any work done in your home I recommend David as your technician.
David Soloya…I just want to
I just want to express how happy we are with David’s professionalism and knowledge as he fixed our ac. Knowing that we were his last call of the day, he didn’t try to rush through the work or leave the house without making sure our system was up and running. He even made sure that all the other parts were good so we wouldn’t have any future issues. I know its hard to find quality employees, especially technicians, but you found a great person and that’s David. I would recommend David out to anyone I know having issues with their AC..
Very professional and explained what
Very professional and explained what needed to be done. Thank you!
Ed was very knowledgeable and
Ed was very knowledgeable and explained service he was to perform. I would gladly recommend him for repairs.
Ed came out and did
Ed came out and did a diagnostic evaluation.
He explained the problem to us. He was very professional .
Overall performance good, punctual,
Overall performance good, punctual, good public relations.
Brandon came out to see
Brandon came out to see us. He did a great job, very personal.. Awesome job, Brandon!!!
Mikey came out to see
Mikey came out to see why we wasn’t cooling and found a freon leak.Jack came out to give us our different options.We decided,with Jack’s recommendations that we would purchase a new system.He was very knowledgeable and super friendly.The installation crew was great too!Thank you Royal Air and especially Mikey and Jack.If you want to work with a good company with professional and courteous people,call Royal.
Shout out to technician Ed
Shout out to technician Ed Green for his professionalism and persistence in getting the job done. This company continues to provide good service from the initial preinstall phase to post install phase (thank you Jared Hatfield), which includes the checkup maintenance service thereafter as well.
Royal Air sent technicians to
Royal Air sent technicians to my home for air conditioning repair within 3 hours of notification by my home warranty company. How can you beat that?
I recommend them highly.
Thank you, Royal Air, for such quick service.
Gabe and Simon make an
Gabe and Simon make an excellent, experienced, qualified team. Gabe diagnosed the a/c condensation leak immediately and fixed system #1 within 15 minutes. He diagnosed system #2 as low on Freon and added some. Both systems are working perfectly now. A pleasure to have highly trained technicians addressing my problem. Would recommend them highly.
The tech Brandon was friendly
The tech Brandon was friendly and professional. The service was great and my system is working great. Very pleased with Royal Air.
Vincent and Javon were courteous
Vincent and Javon were courteous and respectful with calling us in advance to find out if the rain was bad in the area and asked politely about adjusting the appointment time to work around the rain. These gentlemen were also the epitome of customer service, giving us detailed information about the A/C unit.
Thank you Royal Air
Did a great job!!!????
Did a great job!!!????
thanks ed for coming out
thanks ed for coming out and giving us an honest opinion of our equipment when we do decide to change our A/C out we want you to come out and do it for us
ed was on time very
ed was on time very polite he explained to what ever i asked very knowledgable and George was a god send. id reccomend royal air to anyone.
Love these guys. Love
Love these guys. Love their work! It doesn’t get any better than Royal Air.
Spring check up. Service
Spring check up. Service Tech. by Ed!
Ed was on time, serviced in and out with no problems very polite look forward to working with Ed again.
Rohal Ayres maintenance contract is the main reason we purchased our equipment.
Rickey & Karen Holcomb
Brandon really helped us ou
Brandon really helped us ou when he came to repair our AC. Great service and really fast appointment booking process. Very happy with this company!
Really great service provided to
Really great service provided to repair our AC! Thanks so much to Brandon, the tech for his help!
We came home from just
We came home from just from a regular day of work to find our house really humid and our AC was out. One of our family friends recommended this company and they had my appointment set up very quickly.
Brandon, the senior tech was great, helpful and informative! Keep it up!
Superior service! Thx Claudia and Travis
We came home from a week of vacation to find our AC went out. I immediately submitted a service request through AHS and within 5 minutes I received a phone call from Claudia. She had my appointment set up in no time and for the very next day. As promised Travis was at my home as scheduled. I was so amazed when Travis discovered the problem and had the part in his truck, it was fixed that very day.
My family coming home from vacation to no AC in Houston was rough but thanks to the superior service by Claudia and Travis was smooth sailing.
Highly recommend this company!
Great Customer Service
My A/C went out recently and I had to submit a request with our home warranty company. Claudia called me almost right away to set up an appointment. A technician came out the next day and fixed our A/C. I was pleasantly surprised at how quickly they responded and came out to do the job. I couldn’t be happier with Royal Air’s customer service. Keep up the good work!
I called my home warranty
I called my home warranty early this am . He was here when he said and fixed everything in a timely manner. Very professional. Thank yo Matthew
What a difference a day
What a difference a day makes! The team that finally made it to our house on Friday neglected to seal up the freon when they left so by Sunday morning the AC was blowing hot air. We called Sunday morning and were so grateful when they squeezed us into the schedule. Javon came out and took care of it and the house is finally cool again. It was a nice way to end this frustrating episode and Javon gave us excellent service. So grateful for the turnaround and for working with us to make things right!
My A/C went out and I call my home warranty. Royal air came out on a holiday and fix it at no extra cost. They came 5 Hrs before the time they said. The technician Javon was very professional knowledgeable. I will recommend this company to anyone.
THANK YOU JAVON
Sam, the Royal Air technician came for a service call through my warranty. He was very quick and directly proceeded to check our A/C unit. He was very attentive to what I had to say regarding the problem we have and gave his honest recommendation on what needs to be done after checking the unit. I would definitely call and recommend them for any A/C problems.